Support that drives success. Service that sets us apart. 

Location: Farringdon, London, UK 

multifi is a fast-growing and innovative fintech startup dedicated to transforming how businesses manage their finances. Our mission is to provide cutting-edge financial technology solutions that empower businesses to achieve their financial goals. We are seeking a diligent and detail-oriented Assistant Manager who will support our prospects and customers. 

What you’ll do: 

As an Assistant Manager, you’ll deliver seamless support to our Customer Success Managers. You’ll help ensure the highest service standards for our clients, overseeing critical operational and risk-related processes. Your attention to detail, proactive communication, and collaborative mindset will be essential in shaping positive customer outcomes and internal efficiency. 

Key responsibilities: 

• Provide reliable back-office support to Customer Success Managers, handling tasks such as credit and business risk assessments, payments, and customer communication. 

• Own and manage the customer take-on process from post-credit sanction to full onboarding, ensuring all steps are completed accurately and efficiently. 

• Keep customer records up to date, promptly reflecting any changes in status or requirements. 

• Foster strong internal and external relationships by being a dependable and professional point of contact. 

• Support customer success managers during scheduled customer reviews by preparing and reviewing key documentation. 

• Champion a culture of accountability and integrity, always doing what’s right for customers, colleagues, and the business. 

What you’ll bring: 

• Proven experience in administrative roles with a strong track record of managing high volumes of work and tight deadlines. 

• Background in financial services, ideally in a credit control or support function. 

• Natural relationship builder with the ability to confidently engage across all stakeholder levels. 

• Exceptional customer service skills, you genuinely care about delivering a great experience. 

• Excellent attention to detail, ensuring accuracy in everything you do. 

• Strong diary and workload management skills, you stay organised and proactive under pressure. 

Benefits: 

• Competitive salary and performance-based bonuses.
• 25 days holiday 
• Participation in a pension scheme 
• Healthcare and wellness benefits.
• Flexible work arrangements.
• Opportunities for professional development and growth.
• A dynamic and collaborative work environment.

If you are passionate about financial technology, have a track record of delivering exceptional customer service, and want to play a key role in our customers’ success while supporting our sales efforts, we encourage you to apply for the Assistant Manager position at multifi. Join us in our mission to empower UK businesses to achieve their financial goals with innovative fintech solutions.